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Frequently Asked Questions

Here you will find answers to the questions that are frequently asked. If your question is not there, just send us an e-mail or call us.

Your Kayoo Team

I have been announced by email 4 packages, but I got only 3, what to do?

No panic. Unfortunately that depends on the shipping service provider. Here it can happen that depending on the package volume individual shipments are not loaded together. As a rule, you will receive the remaining delivery one day later. In addition, we have several warehouses in different regions, which can be shipped from multiple locations.

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